Join your Zendesk Support and Intercom data in minutes

This is not a huge difference; however, it does indicate that customers are generally more satisfied with Intercom’s offerings than Zendesk’s. Zendesk is a much larger company than Intercom; it has over 170,000 customers, while Intercom has over 25,000. While this may seem like a positive for Zendesk, it’s important to consider that a larger company may not be as agile or responsive to customer needs as a smaller company. Easily track your service team’s performance and unlock coaching opportunities with AI-powered insights. If want to add your widget to specific pages, use the HTML Module.

Intercom is a customer relationship management (CRM) software company that provides a suite of tools for managing customer interactions. The company was founded in 2011 and is headquartered in San Francisco, California. Intercom’s products are used by over 25,000 customers, from small tech startups to large enterprises. Zendesk takes the slight lead here because it offers some advanced help desk features, which Intercom does not. We are excited to announce that we have partnered with Zendesk and Intercom and launched our offering on their respective marketplaces.

What Our AI Suite Offers

Use them to quickly resolve customer question on, for example, how to use your product. You can then create linked tickets for any bug reports or issues that require further troubleshooting by technical teams. As a Zendesk user, you’re familiar with tickets – you’ll be able to continue using these in Intercom.

• As a conversational relationship platform, Zendesk gives you the option of live chatting with customers via your website, mobile, and messaging.
• And they’re all two-way by default, meaning information can flow back and forth in real-time.
• With the help of AI, Appy Pie Connect can automatically map the data fields between the two apps, eliminating the need for manual data entry and reducing the chance of errors.
• If you’re interested in just live chat, you’ll want to look into the Acquiring package.
• Sign up for Appy Pie Connect today and start exploring the possibilities of app integration.

Zendesk, on the other hand, only has online support and a knowledge base. It should be noted that Intercom can integrate with Zendesk, so if there are Zendesk products that you like, aside from the chat feature, you can still use those. Zendesk chat vs Intercom offers similar chat features but still has a couple of differences.

Reviews – Intercom vs Zendesk

It allows you to chat with visitors on your website and convert them into customers. Zendesk also has solutions for small to mid-sized companies as well. The trigger feature reduces cart abandonment and increases conversions. It plans on using this funding to research machine learning technology instead of just lining their own pockets. It is worthwhile to explore the features of both, prior to making a decision on which one you should use.

When comparing the pricing of Zendesk and Intercom, there are significant differences to take into account. Zendesk’s pricing offers a range of plans, including a tiered model with different levels of features and capabilities. While the pricing can be flexible, it may become more costly as your organization’s requirements and usage increase. Whether Zendesk can fully replace Intercom depends on your specific customer support and engagement requirements. Seamlessly integrate Intercom with popular third-party tools and platforms, centralizing customer data and improving workflow efficiency. Experience targeted communication with Intercom’s automation and segmentation features.

Intercom features

Integrating Intercom with Zendesk can enhance your productivity and streamline your workflow. By connecting these two apps using Appy Pie Connect, powered by AI, you can automate repetitive tasks, reduce manual effort, and achieve better collaboration between teams. The two essential things that Zendesk lacks in comparison to Intercom are in-app messages and email marketing tools. On the other hand, Intercom lacks many ticketing functionality that can be essential for big companies with a huge client support load. Integrating Zendesk with Intercom can enhance your productivity and streamline your workflow. You need a complete customer service platform that’s seamlessly integrated and AI-enhanced.

If your business values a feature-rich and customizable solution for customer interactions, Zendesk may be the better choice. Zendesk’s pricing structure provides increasing levels of features and capabilities as businesses move up the tiers. This scalability allows organizations to adapt their support operations to their expanding customer base. Higher-tier plans in Zendesk come packed with advanced functionalities such as chatbots, customizable knowledge bases, and performance dashboards.

The company’s products include a messaging platform, knowledge base tools, and an analytics dashboard. Many businesses choose to work with Intercom because of its focus on personalization and flexibility, allowing companies to completely customize their customer service experience. The company’s products include a ticketing system, live chat software, knowledge base software, and a customer satisfaction survey tool. Zendesk also offers a number of integrations with third-party applications. To begin with, putting help desk platforms “side by side” is a thankless job as software differs in functionality, price, and purposes.

Intercom and Zendesk are primarily classified as “Engagement/Lifecycle Marketing” and “Help Desk” tools respectively. We offer a comprehensive strategy that turn abandoned carts into actual sales. If you’re an enterprise team, check out Zendesk, otherwise, stay away, and check out another option like Help Scout.

Why don’t you try something equally powerful yet more affordable, like HelpCrunch? Intercom plays a very important role in the customer experience through messaging platforms, team collaboration products, and a valuable knowledge base solution. Apart from team conversations, it integrates with the ticketing system. Thus, the inbox is used to refer tickets to other agents who can solve them. Therefore, a helpdesk with a good inbox can make your team efficient in solving problems.

With the new Archbee – Zendesk integration you can now link an Archbee Space to your Zendesk account and include all Archbee pages/docs/articles in the Zendesk search. When you will search for something, you will get both Zendesk articles and Archbee article results in the search so you can easily share them with your customers. The chat enables you to send targeted, behavior based Zendesk messages to customers. Zendesk Chat shows up as a chat bar docked at the bottom of your site.

ThriveDesk: An Alternative Helpdesk Solution

It’s also good for sending and receiving notifications, as well as for quick filtering through the queue of open tickets. Intercom has a full suite of email marketing tools, although they are part of a pricier package. With Intercom, you get email features like targeted and personalized outbound emailing, dynamic content fields, and an email-to-inbox forwarding feature.

• Or, pick to Open the Chat modal as soon as users engage with a button or a Launcher item.
• This block includes prebuilt code to create dashboards and models that can help uncover insights from your Zendesk Support data.
• This means you can use the Help Desk Migration product to import data from a variety of source tools (e.g. Zendesk, ZOHOdesk, Freshdesk, SFDC etc) to Intercom Tickets.
• With its user-friendly interface and advanced functionalities, Intercom offers a comprehensive suite of tools designed to effectively communicate and engage with customers.

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